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terms and conditions
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Booking Conditions

For all arrangements, your contract will be with the supplier of the arrangements in question (the ‘Supplier Principal(s)’).When making your booking we will arrange for you to enter into a contract with the applicable Supplier Principal(s) of the arrangements. Your booking with us is subject to these Booking Conditions and the specific booking conditions of the relevant Supplier Principal(s) you contract with and you are advised to read both carefully prior to booking. The Supplier Principal(s)’ terms and conditions may limit and/or exclude their liability to you. Copies of applicable conditions are available on request from us.

Except where otherwise specified, we act only as an agent in respect of all bookings we take and/or make on your behalf. We accept no liability in relation to any contract you enter into or for any services or arrangements you purchase (“arrangements”) or for the acts or omissions of any Supplier Principal(s)(s) or other person(s) or party(ies) connected with any arrangements.

You may decide to make one or more bookings with us at the same time. The price charged in total for more than one booking will always equal the prices charged separately for each individual booking. All arrangements are available to be purchased separately at the same price as they are when more than one booking is made. This means that any multiple bookings do not constitute a package as defined in the Package Travel, Package Holidays and Package Tours Regulations 1992 or the Civil Aviation (Air Travel Organisers’ Licensing) Regulations 2012.

By making a booking the first named person on the booking agrees on behalf of all persons detailed on the booking that:-

a. you have read the terms and conditions set out above and below and agree to be bound by them;

b. you consent to our use of your information in accordance with our Privacy Policy; and

c. you are over 18 years of age and resident in the United Kingdom and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.

1. Booking and payment

All bookings are made and accepted as a group booking and the person placing the booking who takes responsibility for the reservation is the “Group Leader”. When you make a booking the Group Leader guarantees that they have the authority to accept and do accept on behalf of their group these booking conditions. The Group Leader is required to complete our online Booking Form within 24 hours of first placing a booking with us by telephone. Your booking will not be confirmed until we have received a completed online Booking Form in accordance with these Booking Conditions.

Once your telephone booking has been made, you will be provided with login and password details for you to access your booking details via our website through the ‘Manage my Booking’ page. You agree to keep confidential and only disclose the login and password details as necessary to those individuals included in the group booking for the purposes of entering their details. You, as Group Leader, are then required to enter details for each member of the group on to your ‘Manage my Booking’ page, which will trigger an email invitation being sent to all those members of the group, together with a link to the website and login details for individuals to confirm whether they will be included as part of the group.

If a proposed member of the group receives an invitation and wishes to decline the invitation, then their details are removed from our database automatically. For those members who confirm that they wish to participate in the activity/experience/holiday, their details shall be collected, stored and used in accordance with our Privacy Policy.

Members of the group have 14 days from the date the booking is first made by the Group Leader to confirm their attendance and to pay their non-refundable deposit, as required by the Supplier Principal(s) of the arrangements in question, or make relevant payments as set out under these Booking Conditions (“Confirmation Date”). Individuals can made individual payments for their part of the booking to proceed. You confirm by entering the details of those individuals within the group that you (as Group Leader) have all the necessary consents from those individuals in the group to enter their details on the online Booking Form for the purposes of creating a booking to be confirmed by us following submission of the online Booking Form on our website.

Once we have checked that the booking has been made in accordance with these Booking Conditions, your booking will be confirmed and a contract between you and the Supplier Principal(s) will exist. We will send confirmation of the completed booking to you, on behalf of the Supplier Principal(s), by posting confirmation on your ‘Manage my Booking’ page. You will be required to check this page as neither we nor the Supplier Principal(s) send out any confirmations by post, email or telephone. The booking will only be confirmed for those members of the group who have completed the booking process by the Confirmation Date and the confirmed booking shall be for that minimum group size, on which the sums payable for the experience/activity/holiday shall be payable in accordance with these Booking Conditions. If members of the group have not completed the booking process by the Confirmation Date then they shall not be included as part of the group booking.

Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport. As we act only as booking agent, we have no responsibility for any errors in any documentation except where an error is made by us.

If you have paid a deposit, you must pay the full balance by the balance due date notified to you; this will usually be 10 weeks prior to the commencement of your arrangements; but if the Supplier Principal(s) of your particular arrangements apply different payment terms, we will advise you at the time of booking.

We are not responsible to track or account for specific individual’s payments, as the booking is one group booking. The Group Leader shall be responsible for making sure that all members of the group pay the required amounts by the due date and we recommend that the Group Leader utilises the online system “myRed7” to keep track of individual payments to ensure that all payments are made by the due dates.

If full payment is not received by the balance due date, we will notify the Supplier Principal(s) who may cancel your booking and charge the cancellation fees set out in their booking conditions.

Except where otherwise advised or stated in the booking conditions of the Supplier Principal(s) concerned, all monies you pay to us for arrangements will be held on behalf of the Supplier Principal(s)(s) concerned.

Payments are accepted by credit or debit card, and you will receive an e-receipt for payments to the email address provided by the individual who has made a payment towards their deposit and/or balance due and who has provided their email address in their individual booking details in the online booking section for their relevant group). We do not accept cheques. To ensure we maintain an excellent service and great value, we must pass on the related charges incurred for all credit and debit card payments, these will be added to the cost of your booking and confirmed at the time of booking.

2. Prices and Accuracy

Changes and errors sometimes occur and we, on behalf of the Supplier Principal(s), reserve the right to amend advertised prices at any time or correct errors in confirmed prices where necessary. Information and prices shown on our website may have changed by the time you come to book your arrangements.

Special note: changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.

3. Insurance

You are strongly recommended to take out personal travel insurance for all members of your party. Some Supplier Principal(s) require that you do so. Travel insurance is not included in the price of your booking. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs. Please read your policy details on receipt and take them with you on holiday.

4. Special requests

If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will pass on all such requests to the Supplier Principal(s), but we can't guarantee that they will be met and we will have no liability to you if they are not.

5. Changes and Cancellations by you

Any cancellation or amendment request must be sent to us in writing using the online booking management system, and will take effect on the day we receive it. Once received, we will pass on your request to the Supplier Principal(s), who will then confirm whether or not it is possible to meet your request. Please ensure that you have received written confirmation of any changes to your booking prior to travel. Whilst we will try to assist, we cannot guarantee that such requests will be met. Amendments and cancellations can only be accepted in accordance with the terms and conditions of the Supplier Principal(s) of your arrangements.

The Supplier Principal(s) may charge the cancellation or amendment charges shown in their booking conditions (which may be as much as 100% of the cost of the travel arrangements and will normally increase closer to the date of departure). We will levy these charges on behalf of the Supplier Principal(s) and, in addition, you must pay us an administration fee of £60.00 per person. You will be notified of the exact charges at the time of amendment or cancellation.

Most scheduled airlines do not allow changes, and therefore full cancellation charges will usually apply. Most 'no frills' airlines have cancellation charges of 100% from time of booking.

Please note that when making a booking with certain low cost airlines we are acting as your agent to find flight services for you, on terms to suit you. We will issue a confirmation invoice that details our charges for the use of this service. The airline will provide booking confirmation directly to you by e-mail and we will be unable to access or alter your booking. At the time of booking, we will inform you if we are acting in that capacity. In relation to such bookings, you appoint us to source those services on your behalf. Monies paid to us for such services are held by us on your behalf until they are paid to the flight provider in question. Please note that payment by you to us does not constitute payment to the travel service provider whose services we have sourced and if we collect monies from the travel service provider on your behalf, the travel service provider’s liability to pay that money to you is discharged. We accept no liability in relation to any contract you enter into or for any low cost flight services or the acts or omissions of any flight supplier(s. Your booking for low cost flights is subject to this clause and the specific booking conditions of the relevant supplier(s) we source for you and you are advised to read both carefully prior to booking.

6. Changes and Cancellations by the Supplier Principal(s)

We will inform you as soon as reasonably possible if the Supplier Principal(s) needs to make a significant change to your confirmed arrangements or to cancel them. We will also liaise between you and the Supplier Principal(s) in relation to any alternative arrangements offered by the Supplier Principal(s) but we will have no further liability to you.

7. Our responsibility for your booking

Your contract is with the Supplier Principal(s) and their booking conditions apply. As agent, we accept no responsibility for the actual provision of the arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. We accept no responsibility for any information about the arrangements that we pass on to you in good faith. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

8. Visa, passport and health requirements

Unless you tell us otherwise, we are entitled to assume that all members of your party are British citizens who hold or will hold full British passports valid for the entire duration of the arrangements you chose to purchase. Information on visa, passport and health requirements, where given and applicable, is so given on this basis. Requirements may change and you are therefore strongly recommended to check the up to date position with the Supplier Principal(s) of the arrangements, Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.

9. Complaints

If you have a problem whilst on holiday, this must be reported to the Supplier Principal(s) immediately, keeping us informed at all times. If you fail to follow this procedure there will be less opportunity for the Supplier Principal(s) to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

If you wish to complain when you return home, write to the Supplier Principal(s). Because the contract for your arrangements is between you and the Supplier Principal(s), any queries or concerns should be addressed to them but they should be sent c/o us and emailed to [email protected] We are authorised to layside with the Supplier Principal in order to rectify any complaints. Please note that all assistance we give regarding complaints is provided on a goodwill basis in our capacity as agent. You will see the Supplier Principal’s name and contact details in any confirmation documents we send you. 13. Accommodation Ratings and Standards

All ratings are as provided by the relevant Supplier Principal(s). These are intended to give a guide to the services and facilities you should expect. Standards and ratings may vary between countries, as well as between Supplier Principal(s)s. We cannot guarantee the accuracy of any ratings given.

10. Documentation & Information

All descriptions and content on our website or otherwise issued by us is done so on behalf of the Supplier Principal(s)(s) in question and are intended to present a general idea of the services provided by the Supplier Principal(s)(s) in question. Not all details of the relevant services can be included on our website. All services shown are subject to availability. If you require any further details, in respect of any accommodation or any other services, please contact us.

11. Force Majeure

Force majeure means that neither we nor the Supplier Principal(s) will be liable to pay you compensation if we have to cancel or change your booking in any way because of unforeseeable circumstances beyond our control. These can include for example, war, threat of war, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, industrial dispute, natural or nuclear disaster, fire, adverse weather, sea and ice conditions.

12. Law and Jurisdiction

These Booking Conditions and any agreement to which they apply are governed in all respects by English law. Any dispute, claim or other matter which arises between us out of or in connection with your booking will be dealt with exclusively by the Courts of England and Wales (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable).

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