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Privacy Policy

Your Information
Eclipse Leisure is careful to treat the privacy of its customers with care and due regard to the laws of the United Kingdom. Your personal data will only ever be used as outlined in this Privacy Policy. We do not sell, trade or rent your data to any other third party. We may contact you with items of interest via one of our companies or brands from time to time and we will only pass your personal data to third parties in accordance with this Privacy Policy. We may pass your details to our carefully selected commercial partners, if you give us permission to do so.
In order to provide you with services, we may collect personal information about you from our website, telephone conversations, emails and written and verbal communications.
The personal data we collect is that you provide as a result of: 
• Placing a reservation with us 
• Making an enquiry online 
• Telephone conversations 
• Email or written communication 
• Participating in a Eclipse Leisure holiday programme 
• Participating in a Eclipse Leisure competition, survey, etc. 
• Making a booking and/or purchase on the website
• Sending an enquiry to one of the administration email addresses. 
• Requesting our information via subscription 
• Via your individual IP location. This is a function of the website that enables us to return details of holidays, tours, activities and/or events that you have requested, and in order for us to diagnose problems with our servers and to administer the website.
The data you provide can include, but is not limited to, your name, address, details of purchase made and credit card used and your email address. We may also record details of any disability or health and dietary needs you, or members of your party may have at the time of booking an event or service. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations.
Disclosure of your information
In order to provide our products and services to you, we may need to appoint other organisations to carry out some of the processing activities on our behalf. These will include, for example, delivery organisations and mailing houses. In these circumstances, we will ensure that your information is properly protected and that it is only used in accordance with this policy.
In order to complete your booking, we will also need to collect information about you, and others included in your group, to pass to third parties (eg, relevant hotels, excursion operators, activity providers, etc) for the purposes of satisfying your booking. This may involve the transfer of information outside the European Economic Area (“EEA”) and by providing us with this information you provide your consent (and the consent of those included in your group) to transfer such information out of the EEA. The information collected may include, but is not exclusively limited to, details such as your name, your address (in order to send the confirmation invoice and travel documentation to you), your email address and telephone number (if we need to contact you about your booking urgently), and the same details of those in your party.
Your rights to access your personal information
You have the right to receive a copy of the personal information that we hold about you (under the DPA). We charge a small fee towards the cost of administering any request you make. The current fee is £10.00.
You have the right to ask us not to process your personal data for marketing purposes.
How we will use your information 
We will keep the information you provide with other information we have from your dealings with us secure (whether the information is paper based or held in our computerised databases) and will use it to:
i. administer any services and/or products we provide you with; 
ii. understand your preferences and profile so that we can improve the services we offer; and 
iii. to enable us to provide you with offers that we believe will be of interest to you
Offers and Opportunities
Eclipse Leisure teams up with a selection of carefully chosen commercial partners to bring customers a diverse range of opportunities and offers at competitive prices. Eclipse Leisure and/or these commercial partners would like to contact you with details of offers by post, telephone, text/picture/video message, digital television, fax or by email and these commercial partners may let us know if you have expressed an interest in their offers. You are under no obligation to buy anything, however, if you would not like to be contacted, you can unsubscribe at any time. Instructions will be given each offer you receive.
Please note, if you do opt out of receiving information, we will be unable to keep you informed of new services, products, events or special offers that may interest you, which means you may miss out on great deals and bargains and the latest products and ideas.
You can change your mind at any time by contacting us through our website or by following the instructions set out with each offer you receive.
Monitoring Calls 
We may monitor or record telephone calls for security purposes and to improve the quality of our services to you.
By submitting your details to us you will be indicating your consent permitting us to send marketing offers and communication to you by post, telephone, text/picture/video message, digital television, fax and email; unless you have indicated an objection to receiving such messages by ticking one or both of the above boxes, or you notify us that you no longer wish to receive communications by a particular method by emailing us at [email protected] You also confirm that you are entitled to disclose information about anybody else you mention in your booking application / reservation and have informed them how their information will be used, and indemnify Eclipse Leisure should any details be provided by you without the knowledge or permission of such persons.
Please note, this website may contain links to other websites which are provided for your convenience. We are only responsible for the privacy practices and security of this website. We recommend that you check the privacy and security policies and procedures of each and every other website that you visit.


Change/Modify Details
If you change your contact details, please send an email with your new details to [email protected]

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